Pimiru

Support

For questions, bug reports or data requests, send us an email.

Contact

Tell us what happened. If it concerns your account, include the nickname you use in the app. Never send your Apple Account password.

Email: contact@pimiru.com

Frequently asked questions

Recognition keeps failing. What can I do?

Recognition runs on your phone and can be wrong. Keep the whole object clearly in the center of the frame and try again in good light.

If you can’t find the current target, you can swap it from the home screen.

Are my solo photos uploaded?

No. Solo photos are used on your phone for recognition only. They are not uploaded for recognition and are not saved.

Photos of successful finds in multiplayer, and avatars you choose to upload, are compressed, uploaded and shared with players in the same room. See the Privacy Policy for details.

The remaining time on the home screen looks wrong.

The home screen shows an estimate. It depends on when iOS updates usage data. Tap the refresh control on the home screen to get a newer number.

What do I need for multiplayer?

A network connection and Sign in with Apple to create your character. Players in your room can see your nickname, avatar, progress and results.

Can I buy or cancel a subscription?

This preview does not offer new subscription purchases. Pro is available for free during the preview.

If you have an existing Apple subscription, manage it in the Subscriptions section of your Apple Account in the iPhone Settings app. Refunds are handled by Apple under Apple’s rules. Deleting your Pimiru account does not cancel an Apple subscription.

How do I revoke camera or Screen Time permissions?

You can revoke camera, photo or Screen Time permissions in iOS Settings. The related features will then be unavailable.

Will deleting my account erase the stars and catalog on my phone?

No. Local solo records are not reset when you delete your cloud account. Your character, cloud stars and hunt history are deleted and cannot be recovered.

How to delete your account in the app

Deleting your account removes your character, cloud stars and hunt history. This cannot be undone. It does not cancel an existing Apple subscription.

  1. Open Pimiru and tap “Play” at the top left of the home screen.
  2. Tap the character card at the top, which shows your avatar and nickname, to open “My character”.
  3. Tap “Account & Data”.
  4. Tap “Delete account”, then tap “Continue” in the “Delete your account and cloud records?” prompt.
  5. Follow the on-screen instructions to confirm your identity with Sign in with Apple again.
  6. When you see “Your deletion request is accepted”, you’re done. Your data is deleted in the background and you can leave the app.